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First of all, as you know, our products are unique, ethic and made according a fair and charitable concept, so, before asking for any return…Think about it…Thank you 😊
Returns & Exchange Policy
RETURN POLICY
If you have changed your mind or are not completely satisfied with an item purchased online at BMétis, you can return it to us within fourteen (14) days of receipt of item(s) to obtain a refund by following the steps outlined below.
Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.
Please note that, unless they are faulty, certain products cannot be returned:
- Bespoke customized goods
• Perfume if the sealed packaging has been opened;
• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).
• Facemasks if the sealed packaging has been opened.
Please allow up to 14 business days for us to receive and process your return. This is due to the length of time it takes for the parcel to reach our warehouse, the quality control checks and the time for the bank to process the refund. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed. We will credit your original form of payment unless otherwise specified.
We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.
If you have any questions about the returns procedure, please do not hesitate to contact us.
EXCHANGE POLICY
Online:
We cannot offer exchanges for online orders because all our models are unique, so there is not any alternative size, subject to stock availability.
Sale Items cannot be exchanged, only returned.
Returning a Custom Order
We manufacture our Create Your Own items according to customers specifications which means they are personalised to our customers’ individual requirements. As such, these items are non-returnable.
Whatever, we will do everything we can to help you and to find the best solution 😊